Key Takeaways from the conversation:
|
Sources: | 1. MIT Sloan Management Review. “How AI is Changing Customer Service in Hospitality.” 2021. 2. Accenture. “AI in Aviation: Personalizing the Passenger Experience.” 2022. 3. McKinsey & Company. “AI in Retail: Unlocking the Value of Data.” 2020. 4. Deloitte. “AI and the Future of Restaurants.” 2021. 5. IBM. “AI in E-commerce: Enhancing the Online Shopping Experience.” 2023. |
Organizations are most effective when the teams responsible for their success work together collectively and in a dynamic relationship with the rest of the company. For those involved in developing leadership teams, understanding coaching practices and techniques is essential for enabling the best performance. Leadership Team Coachingprovides a comprehensive roadmap for team coaching, explaining all the key elements alongside practical tools and techniques for developing international and virtual teams, executive and non-executive boards and project and account teams in all types of organizations. Featuring case studies and insights from organizations including Deloitte and General Electric (GE), it also contains guidance on choosing the best team coach, creating a team-based culture and common pitfalls to avoid. This fully updated fourth edition of Leadership Team Coaching contains new material on agile teaming, using digital team coaching apps and AI, and training team leaders to coach their own team. It remains an indispensable resource for coaches and senior leaders as well as for those studying coaching as part of a degree or coaching qualification. |
Monica Sharma describes how we can source our inner capacities and wisdom to manifest change that embodies universal values such as dignity, compassion, fairness, and courage. Drawing on more than twenty years of work for the United Nations and elsewhere, she presents a radical new approach to transformational leadership, one that creates systems of change where everyone can engage—not just analysts and policy-makers. Demonstrating that we all can be architects of a new humanity, Monica demystifies policy-making, planning, and implementation so that everyone can play an informed and strategic part in eradicating the world’s most intractable problems. Using real-life examples from around the world, she shows how our innate characteristics of universal compassion, equity impulse, and human capability can create new patterns that effectively address major challenges such as gross inequality, unbridled hate, conflicts based on social identity, and the never-enough mindset of greed. Written in a straightforward, accessible style, Radical Transformational Leadership outlines a path-breaking paradigm shift that is already generating equitable and sustainable results across the globe. |
Most research into leadership has presented leaders as heroic, charismatic and transformational ‘visionaries’. The leader, whether in business, politics or any other field, is the most important factor in determining whether organizations succeed or fail. Indeed, despite the fundamental mistakes which have, arguably, directly led to global economic recession, it is often still taken for granted that transformational leadership is a good thing, and that leaders should have much more power than followers to decide what needs to be done. The Dark Side of Transformational Leadership confronts this orthodoxy by illustrating how such approaches can encourage narcissism, megalomania and poor decision-making on the part of leaders, at great expense to those organizations they are there to serve. Written in a lively and engaging style, the book uses a number of case studies to illustrate the perils of transformational leadership, from the Jonestown tragedy in 1978 when over 900 people were either murdered or committed suicide at the urging of their leader, to an analysis of how banking executives tried to explain away their role in the 2008 financial crisis. |
In the world of work, the single greatest asset of successful individuals, teams, and organizations is their mindset—what happens in between their ears. It’s not the corporate strategy, the sales compensation plan, or the market segments they’re pursuing. It is what each leader, team member, and employee chooses to focus on, believe, and create for themselves and others. 7 Principles of Transformational Leadership presents the fundamental concepts whose implementation will result in dramatic revenue, performance, and relationship growth. Specifically, leaders will learn to: · Live their professional and personal lives with unbridled purpose and passion. · Execute strategic priorities more effectively and with accelerated results. · Retain the brightest and best talent. · Have employees, key stakeholders, and managers enthusiastically follow them. · Be exemplars of innovation, growth, and positive mindsets. · Cascade excellence throughout their organizations. |
Transformational Leadership, Second Edition is intended for both the scholars and serious students of leadership. It is a comprehensive review of theorizing and empirical research that can serve as a reference and starting point for additional research on the theory. It can be used as a supplementary textbook in an intense course on leadership - or as a primary text in a course or seminar focusing on transformational leadership. New in the Second Edition: • New, updated examples of leadership have been included to help illustrate the concepts, as well as show the broad range of transformational leadership in a variety of settings. • New chapters have been added focusing specifically on the measurement of transformational leadership and transformational leadership and effectiveness. • The discussion of both predicators and effects of transformational leadership is greatly expanded. |
The truth is, transformational leadership is simple, but really hard. Most of the people we work with across many different disciplines tell us the same thing, "I didn't know there was another way." In this book we share stories and tools to equip you for the journey, and help you become the transformational leader you know in your gut you were meant to become. This book isn't for everyone, but it might just be for you. |
Discover the secret to flourishing in an age of division: belonging. In a world filled with discord and loneliness, finding harmony and happiness can be difficult. But what if the key to unlocking our potential lies in this deceptively simple concept? Belonging is the feeling of being a part of a group that values, respects, and cares for us―a feeling that we can all cultivate in even the smallest corners of social life. In Belonging: The Science of Creating Connection and Bridging Divides, Stanford University professor Geoffrey L. Cohen draws on his own and others’ groundbreaking scientific research to offer simple, concrete solutions for fostering a sense of belonging. These solutions can generate surprisingly significant and long-lasting benefits. |
DisConnected offers a new vision of human nature and a new understanding of human behaviour and social problems. Connection is the most essential human trait - it determines our behaviour and our level of well-being. Cruelty is the result of a sense of disconnection, while “goodness” stems from connection. Unfortunately, the most disconnected people gravitate to positions of power, which leads to “pathocracy,” the most common form of government during the 20th century. Disconnected societies are patriarchal, hierarchical and warlike. |
Humans are social creatures: In this simple and obvious fact lies both the problem and the solution to the current crisis of loneliness. In his groundbreaking book, the 19th surgeon general of the United States Dr. Vivek Murthy makes a case for loneliness as a public health concern: a root cause and contributor to many of the epidemics sweeping the world today from alcohol and drug addiction to violence to depression and anxiety. Loneliness, he argues, is affecting not only our health, but also how our children experience school, how we perform in the workplace, and the sense of division and polarization in our society. |
A collection of essays that examine the causes of and provide solutions to the widespread alienation and disconnection that beset modern society. Since the beginning of the twenty-first century, people have become increasingly disconnected from themselves, each other, and the world around them. A “crisis of connection” stemming from growing alienation, social isolation, and fragmentation characterizes modern society. The signs of this crisis of connection are everywhere, from decreasing levels of empathy and trust, to burgeoning cases of suicide, depression and loneliness. |
Come inside a jury room as one juror leads a starkly divided room to consensus. Join a young CIA officer as he recruits a reluctant foreign agent. And sit with an accomplished surgeon as he tries, and fails, to convince yet another cancer patient to opt for the less risky course of treatment. In Supercommunicators, Charles Duhigg blends deep research and his trademark storytelling skills to show how we can all learn to identify and leverage the hidden layers that lurk beneath every conversation. |
Yale professor Marissa King shows how anyone can build more meaningful and productive relationships based on insights from neuroscience, psychology, and network analytics. Conventional wisdom says it's the size of your network that matters, but social science research has proven there is more to it. King explains that the quality and structure of our relationships has the greatest impact on our personal and professional lives. As she shows, there are three basic types of networks, so readers can see the role they are already playing: Expansionist, Broker, or Convener. This network decoder enables readers to own their network style and modify it for better alignment with their life plans and values. |
University of Chicago social neuroscientist John T. Cacioppo pioneered research on the startling effects of loneliness: a sense of isolation or social rejection disrupts not only our ability to think and will power but also our immune systems, and can be as damaging as obesity or smoking. On the flip side, social connection can be a powerful therapy. Cacioppo’s sophisticated studies relying on brain imaging, analysis of blood pressure, immune response, stress hormones, behavior, and even gene expression show that human beings are simply far more intertwined and interdependent—physiologically as well as psychologically—than our cultural assumptions have ever allowed us to acknowledge. |
A leading global consulting firm recognized the importance of psychological safety in their diverse teams, which included professionals from various cultural, educational, and professional backgrounds. To foster an environment where all employees felt comfortable sharing their perspectives, the firm implemented a series of initiatives. They introduced regular 'safe space' meetings where team members could discuss work-related challenges and personal experiences related to diversity and inclusion without judgment or repercussions. They also established a mentorship program pairing junior staff with senior leaders, focusing on open communication and mutual learning. The impact was significant. Teams reported higher levels of trust and collaboration, leading to more innovative solutions for clients. The firm also saw an increase in employee satisfaction and retention, particularly among underrepresented groups. This case illustrates how psychological safety can be a powerful tool in harnessing the diverse perspectives within an organization. |
The Super Bowl, one of the most celebrated events in American sports culture, stands as a testament to both the enduring legacy and remarkable resilience of a sport that has captivated millions. This annual event, which marks the culmination of the National Football League (NFL) season, is not just a championship football game – it's a cultural phenomenon that transcends sports. |
Have you ever failed? Have you ever given your best effort, yet you still missed the mark? How did you feel after you tried and failed? Sad, rejected, discouraged? No one is perfect, so maybe, just maybe, you have even failed more than once? If you answered yes, don’t worry...you are not alone. The pages in this journal are here to walk with you on the journey where you recognize and employ Godly faith as the greater force than fear in your life. Fear = False Evidence Appearing Real. Remember, failures do not have to be fatal. You can recover! In A Greater Force than Failure, the author emphasizes the importance of taking time to focus on you intentionally. Slowing down from the busyness of the day-to-day hustle and learning to replenish yourself mentally and spiritually will significantly impact how you process setbacks. Your perspective will change as you spend time engaging with God and shifting your focus to positive affirmations of faith. |
"Unmasking AI" offers valuable insights into the inner workings of artificial intelligence, providing readers with a deeper understanding of AI's impact on society, ethics, and technology. It equips readers with knowledge to navigate the complexities of AI, fostering a more informed perspective on this transformative technology. Readers can benefit by gaining clarity on the ethical considerations surrounding AI, understanding potential societal implications, and becoming aware of the challenges and opportunities in the rapidly evolving field. The book may also provide practical insights for professionals and enthusiasts looking to engage with AI responsibly and effectively. |
Readers can benefit by gaining clarity on the ethical considerations surrounding AI, understanding potential societal implications, and becoming aware of the challenges and opportunities in the rapidly evolving field. The book may also provide practical insights for professionals and enthusiasts looking to engage with AI responsibly and effectively. In addition, "Working with AI" may help readers understand the skill sets necessary to thrive in AI-driven environments, offering a roadmap for career development. It could explore real-world case studies, showcasing successful AI implementations and lessons learned. The book may also address the importance of continuous learning in the context of AI advancements, empowering individuals to stay relevant in their professions. |
"The Age of AI" delves into the transformative era shaped by artificial intelligence, examining its profound impact on various aspects of our lives. From exploring the ethical dimensions and societal implications to dissecting the technological advancements, the book provides a comprehensive overview of AI's evolution. Readers can expect a deep dive into the historical context, current applications, and future possibilities, fostering a nuanced understanding of the role AI plays in shaping the world. Moreover, "The Age of AI" goes beyond the technical aspects, offering insights into the cultural, economic, and political ramifications of this technological wave. It serves as a guide for readers seeking to navigate the complexities of an AI-driven world, encouraging critical thinking about the opportunities and challenges that lie ahead. With a balanced approach, the book aims to equip readers with the knowledge needed to participate meaningfully in discussions about the role of AI in our rapidly changing global landscape. |
"AI Superpowers: China, Silicon Valley, and the New World Order" by Kai-Fu Lee provides a compelling analysis of the global AI landscape, focusing on the competition between China and Silicon Valley. The book explores China's rapid rise as a major player in artificial intelligence, examining its strategies, investments, and unique advantages. It sheds light on the distinct approaches taken by China and the United States in AI development, offering readers a glimpse into the potential implications for the new world order. Kai-Fu Lee, a prominent figure in the AI industry, not only delves into the technological aspects but also addresses the societal impact of AI on jobs and economies. The book presents thought-provoking insights into the ethical considerations surrounding AI deployment and the role of governments and businesses in shaping the future. It serves as a comprehensive guide for those interested in understanding the geopolitical dynamics of AI and its far-reaching consequences on the global stage. |
"AI for Retail" explores the transformative applications of artificial intelligence within the retail industry. The book delves into how AI technologies, such as machine learning and data analytics, are revolutionizing various aspects of retail operations. From enhancing customer experiences through personalized recommendations to optimizing supply chain management and inventory forecasting, the book offers practical insights into how AI is reshaping the retail landscape. Moreover, "AI for Retail" addresses the strategic advantages gained by retailers who effectively leverage AI. It discusses the role of AI in improving decision-making processes, driving operational efficiencies, and gaining a competitive edge in the market. With real-world case studies and examples, the book provides a valuable resource for retail professionals, business leaders, and anyone interested in understanding how AI is driving innovation and transformation in the retail sector. |
Psychological Safety: A Foundation of Trust In the dynamic landscape of leadership in 2024, the concept of psychological safety has emerged as a pivotal force in shaping effective leadership. At its core, psychological safety is about creating an environment where team members feel not only comfortable but empowered to express themselves without the looming fear of reprisal. It transcends the mere absence of criticism; it actively encourages the open discussion of ideas, concerns, and even mistakes. |
Growth Mindset: Embracing Opportunities over Blame In the ever-evolving landscape of leadership, a growth mindset emerges as a transformative and forward-thinking aspect, defining the ethos of leadership in 2024. At its core, a growth mindset involves a paradigm shift—seeing challenges not as insurmountable obstacles but as opportunities for continuous learning and growth. In contrast to assigning blame or fault, leaders with a growth mindset cultivate an environment that values the journey over the destination. Leaders who embrace a growth mindset recognize that mistakes are not detours but rather valuable experiences on the road to success. In a culture of blame-free problem-solving, errors are reframed as opportunities for reflection and improvement. This perspective not only mitigates the fear of failure but actively encourages team members to view setbacks as stepping stones toward innovation and excellence. |
In the captivating world of celebrity biographies, tales of resilience and triumph over adversity weave a tapestry of inspiration. For many, the narrative presented in their biography help us understand how or why they are where they are today. It's an interesting dynamic to consider, but many are not sharing their story because they are relying on books sales, but rather desire to be an inspiration or a messenger of hope, reminding readers of the transcendent nature trials in life present. These narratives unfold not only as glimpses into the lives of public figures but as reservoirs of valuable lessons. From overcoming personal struggles to navigating the pitfalls of fame, these stories resonate with universal themes of perseverance and growth. |